My parents have complex needs, and I live far away from Raleigh. How can you help?
NAVIGATE NC specializes in handling this type of situation. We often serve as “local eyes and ears” for adult children who cannot physically be there. This may include accompanying patients to doctor’s visits, managing communication between multiple providers and caregivers, visiting patients in the home or residential community, and more.

Do you (or will you) tell me what to do?

Our job is to bring you education and the benefit of our expertise. With solid information th best decisions can be made. We will act as educator, faciliator, sounding board or negotiator-on-your-behalf.  We bring you what you need to make informed decisionss. We bring it to you first, guide and advise as requested, however you are always in the driver’s seat.

How quickly can you help find my parents a residential option? I’m stuck.
This is an area where NAVIGATE NC often helps families. Finding a compatible community on short notice can be a challenge, especially for patients with dementia. Our Case Managers have extensive experience with this type of situation, as well as the requirements of different types of residential options.

Can you talk with all our loved ones?

We must first and foremost speak with the decision-maker(s), either the Subject of our services or those desgnated to make decisions on their behalf, such as the Agent designated by a Healthcare Power of Attorney or Guardian. We do maintain a conference call line so that loved ones or their “team” may join in. Know that we will need information from one spokesperson, especailly important during the initial consultation. Don’t worry, we have lots of good ideas and tools to keep everyone in the loop as we work together.

Can you figure out if Medicare or Medicaid is an option, or if other programs are available?
Yes, we know that availability and eligibility can vary depending on your financial situation and the type of medical need. We can help you understand how to make the best decisions now that will affect your options down the road. Our team is experienced in identifying various types of payor sources such as Medicare, Medicaid, VA, and long term care insurance, which can offset the cost of care.

Can you help with a special needs scenario?
Yes, and this is an area requiring special focus. For instance, we  have encountered aging parents who continue to care for their adult children with special needs. When adult children with special needs cannot live independently and their parents cannot continue to personally provide care, we work with the family to determine the best long-term care options for the parent and the child.

Can my parents age in place?
Aging in place is an option. Various transitional living options do exist and bear discussion. The specific approach depends on the patient’s physical and mental condition, the availability, proximity and accessibility of local services, the physical environment in the home, and numerous other factors. We often work with families to determine the best age-in-place strategy.

The bills, medical records and financial documents are overwhelming. How can you help?
It is not uncommon for us to manage situations where patients rely on five or more providers. Our Patient Advocates coordinate the flow of information between providers. We ensure that time-sensitive matters are handled promptly, that record-keeping remains consistent, and that families have access to accurate and up-to-date information about the care of their loved ones.

Do you accept insurance for your services?
Because we work in direct service to the client and their family, our services are private pay. When working for you we must not allow ourselves to be beholden to or influenced by any outside entities. YOu are our focus and responsibility. We have no contracts with insurance companies, we accept no reimbursements for “move-ins” at a community, and we are never obligated to steer you toward certain medical groups, hospitals or attorneys, etc. We work for YOU.

We know folks have these questions and many more. Contact us by calling (919) 628-4428, complete the CONNECT WITH US  form,  or simply email us at  for a free initial consultation (Let’s HAVE THE CONVERSATION!).